The user will see 10 normal and 5 facet-applied results. For instance, if a user looks up an author's name, SearchUnify will automatically apply the facet "Books" (if it exists). SearchUnify draws on the power of artificial intelligence to identify most relevant facet for a search query and applies it to fetch an additional five results. It corrects misspelled queries and adds 5 (on top of existing 10) results to a search results page corresponding to the corrected search term. It extracts steps from how-to articles and displays them prominently in search. The third feature springs into action when a user runs a how-to search. The second feature analyses a search query and suggests the most plausible facet. The first feature detects non-standard spelling, corrects it, and display 5 results (on top of the usual 10) based on correct spelling. Three new features have been added in Auto. Admins can use their Android or iOS devices to stay on top of their community or help center data. To access Analytics, scroll right in Virtual Agents. Based on the data, bot trainers can calibrate their training program. The most frequently encountered intents are listed on the top of a two-column table. For instance, "Nonfiction" inside "Books.".Īn Analytics tab gathers intent use data. Users can narrow down their searches by checking subcategories. SearchUnify now supports complex nested categories. Sticky Facets.Run multiple searches without selecting facets for each new search.A star-shaped icon in the search box now allows users to save complex searches., facets are no longer be unselected after a search, and nested categories are automatically detected. This article explains how to get the addon working in Salesforce Service Console.Įnd users will notice three major changes on search results pages. KCS Support Console autopopulates article fields, such as the title, the introductory paragraph, and the devices involved. Encourage more support representatives to writer articles. Read How to Turn on Page Rating? for details. Capture the relevance of help articles by presenting readers with a "Was This Article Helpful?" message and record their responses. The instructions to use are in How to Change the Order of Summary Fields with Summary Preferences? Decide which summary fields will appear in search and what their order will be. A new widget allows search admins to gather user feedback from help documentation. Also, a new addon makes KCS implementation easier. SearchUnify admins can now change the order of summary fields in search results. For the installation process, visit How to Install a Search Client in ServiceNow? A dedicated search client for the platform will allow them to quickly find information. More than 5,000 enterprises use ServiceNow. The number of platforms supported out-of-the-box has increased to 19. The documents exceeding the threshold will be considered duplicates of one another. For details, read How to Find Duplicate Documents in a Content Source?. Detect identical or similar documents across your content sources. You can install Duplicacy Checker and the duplicate copies of a document inside a content source or across content sources. Content SourcesĪ new addon makes content source management easier. A summary of the other updates in Colubridae 19, categorized by modules, follows. View reports comfortably from smartphones and tablets.Īlthough the most visible, changes in look and feel are not the only ones. Toggle the menu bar out of the way to get more real estate for reports. Switch to a dark skinned dashboard by turning off Light Mode. Learn what new features do without hopping between your dashboard and documentation. It is now more productive and easier to use. The SearchUnify dashboard has been updated. To ensure a smooth transition, try it out in your sandbox first.įor any assistance, write to us at and Improved UI Release ScheduleĬolubridae ‘19 was released on April 04, 2019. Keep an eye at this section to stay up-to-date with the latest feature and performance enhancements we keep pushing. This page summarizes all the Colubridae ’19 features and updates. In the list of upgrades and updates in this release, the major ones are an out-of-the-box search client for ServiceNow, a hosted search client, chatbot analytics, featured snippet, KCS enabler, feedback widget for search results, stronger machine learning (auto facets, spellchecker, duplicacy checker), and improved user experience (responsive dashboard, query bookmarks, sticky facets, all new look and feel with a dark mode theme). Keeping up with its tradition of three releases each year, SearchUnify brings you the first release of 2019 – Colubridae ’19.
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